Digital Bank
Silver Lake Bank makes your life easier with products and services supporting your desire to bank remotely. While some banks may see this as an opportunity to short-cut the need for personal customer service, we see it differently. At SLB, our digital services are successful because we include our individual accessibility as part of the package.
How we communicate with you
- Virtual meetings through Microsoft Teams or Zoom
- Remote Support Portal using secure screen sharing technology
- Text messaging
- Secure emails through online banking
- Provide documents through Zix secure email service
- Sign agreements using electronic signature with DocuSign
- And of course, a phone call works!
Training
We train business customers (and consumers too!) remotely on how to- Participate in an online session with us through our secure screen sharing so you can learn how to accomplish banking tasks online vs. in person.
- Navigate bill pay or online banking features
- Originate ACH and wire transfers online
- Make deposits using remote deposit (We even install the product remotely!)
We offer one-on-one training through our secure remote support technology outlined above. It’s important to us that you are comfortable using our services to accomplish your goals. We are available for ongoing support and training as your staff needs change. Whether you represent a business or are a consumer, we make ourselves available to assist.
Staffing
Our digital bank and front-line staff are trained to provide and support digital solutions that meet your needs. Email us at slbank@silverlakebank.com with questions or help to get started.