Important information about current debit card restrictions in Florida, Spain, Virginia, Maryland and New York
August 02, 2016
We have received notifications of suspicious transactions. As a precaution against additional fraudulent transactions, we have restricted card use in select locations. Fraud in Virginia, Maryland and New York is a result of the data breach reported by Wendy’s Restaurant. All Wendy’s customers who paid with a credit or debit cards from October 2015 through at least July 20th 2016 may have been exposed to a compromise of account information.
Florida- Customers can use SLB debit card or ATM card at an ATM AND can make purchases at point-of-sale with a PIN (personal identification number). Blocked transactions include signature and online purchase transactions.
Spain- same as Florida
Virginia, Maryland and New York – Customers can use SLB debit card or ATM card at an ATM, make purchases at point-of-sale with a PIN (personal identification number) and shop online at merchants based within these states. Blocked transactions include signature based point-of-sale transactions.
Protecting your account information is our highest priority. Our fraud monitoring service is actively monitoring the activity on your account. If we suspect fraud, you will be contacted directly to resolve it. Your card may be suspended if we can’t contact you.
What you can do to help – Make sure the bank has a phone number where we can reach you as well as a current email address. Know your personal identification number (PIN) for your debit card. The bank may have to restrict your card to PIN use only. If you have questions, need a new PIN, or to supply us with a phone number and email address, please call 1.877.232.0102 during business hours. We encourage you to closely monitor your account for unusual activity through Silver Express Internet Banking or Express Mobile Banking. Debit card alerts are available through our mobile banking at no charge to you.
After hours, weekends or holidays, please call the phone number on the back of your debit card (1.800.791.2525) to close your card immediately due to fraudulent charges. We recommend you add this phone number as a contact on your smart phone or address book.